Terms and Conditions
These Terms of Service (“Terms”) apply to RoleHounds (“RH” or “RoleHounds”) and all its proprietary websites, including those that link to these Terms as well as our other related mobile websites, services, tools, and other applications that link to these Terms. The terms and conditions set forth herein represent a legally binding contract between the Client and RoleHounds. Any references to “we”, “our”, “the website”, or “services”, or “RH” refers to RoleHounds. Any references to “you”, “your”, “User”, or “Client” refers to anyone accessing this website or using our services. By accessing and using RH’s website and/or services, you represent that you have read and understood these Terms of Use (“Agreement” or “Terms”) and agree to be bound by them. This Agreement incorporates the RoleHounds’ Privacy Policy
Our services
RoleHounds, provides services including but not limited to: “Pay-As-You-Go” (“PAYG”), “Done-For-You” (“DFY”) and “ATS CV Optimization”.
The first service we offer is “Pay-You-Go”, a self-service option where users can acquire tokens (RH Tokens®) to access a minimum of 5 suitable job recommendations per token used. These tokens are of a single type, ensuring consistent results for all users. To deduct tokens from your balance, the function must successfully provide a minimum of 5 job recommendations. If the function fails to meet this requirement, please contact our customer support team at maddy@rolehounds.com, who will promptly assist you in obtaining the minimum number of jobs.
To utilize this service, users are required to upload their CV and select their preferred locations. It's important to note that while using a token guarantees access to job recommendations, we cannot guarantee that all the recommended jobs will be a perfect match for the user's CV. However, a certain level of suitability is expected.
The second service we offer is called 'ATS CV Optimization,' a product designed to assess a user's resume and/or online professional profile, offering optimized content to enhance the likelihood of successfully passing through applicant tracking system filters and searches. This service aims to increase online visibility and improve overall job search outcomes. The content generated by the ATS CV product depends on the specific job opening, leading to variations in the provided content.
It's important to note that RoleHounds cannot guarantee specific results in terms of job placement with the new content; it only enhances the probabilities of getting hired. Additionally, the content generated serves as a suggestion, and the user is responsible for verifying the validity and legality of the information provided. We encourage users to modify the content if it does not completely align with the truth.
The third bundle of services we offer is called "Done-For-You," which provides different benefits depending on the tier you choose.
The bronze plan is our most basic offering, where our team of job matching experts will utilize the system on your behalf to find suitable job opportunities and apply with your informed consent. Additionally, this plan includes the "ATS CV Optimization" benefits. The entire process will be thoroughly explained during the onboarding call, which is included with the service.
To ensure transparency, we will create an email account specifically for you, through which all applications will be sent and responses from hiring companies will be received. This allows for a seamless and centralized communication channel. Unlike monthly subscriptions, the objective of this service is to conclude once you have obtained a minimum of 2 job interviews (unless any of the following conditions that invalidate the guarantee occur). We are committed to assisting you until you have secured at least two job interviews from any company, or until three months have passed since the service began. In the event that the guarantee expires, which occurs three months after the commencement of the service, RoleHounds will discontinue providing the service, and the user will no longer be eligible for a refund.
It's important to note that this guarantee does not extend to job offers; it solely covers the initial stage of the hiring process, commonly known as the interview stage.
This guarantee remains valid unless any of the following conditions occur: 1. The user deliberately sabotages the hiring process. 2. The user contacts the hiring company/individual through a channel different to the shared email account or www.rolehounds.com. 3. The user fails to respond to the account manager responsible for securing the required job interviews for more than one consecutive week. 4. The user fails any of the obligations detailed in the section USER CONDUCT
The silver plan is our mid-tier offering, where our team of job matching experts will utilize the system on your behalf to find suitable job opportunities and apply with your informed consent. Additionally, this plan includes the "ATS CV Optimization" benefits. As well as a Pre-interview document with hiring company information. The entire process will be thoroughly explained during the onboarding call, which is included with the service.
To ensure transparency, we will create an email account specifically for you, through which all applications will be sent and responses from hiring companies will be received. This allows for a seamless and centralized communication channel. Unlike monthly subscriptions, the objective of this service is to conclude once you have obtained a minimum of 5 job interviews (unless any of the following conditions that invalidate the guarantee occur). We are committed to assisting you until you have secured at least five job interviews from any company, or until four months have passed since the service began. In the event that the guarantee expires, which occurs four months after the commencement of the service, RoleHounds will discontinue providing the service, and the user will no longer be eligible for a refund.
It's important to note that this guarantee does not extend to job offers; it solely covers the initial stage of the hiring process, commonly known as the interview stage.
This guarantee remains valid unless any of the following conditions occur: 1. The user deliberately sabotages the hiring process. 2. The user contacts the hiring company/individual through a channel different to the shared email account or www.rolehounds.com. 3. The user fails to respond to the account manager responsible for securing the required job interviews for more than one consecutive week. 4. The user fails any of the obligations detailed in the section USER CONDUCT
The gold plan is our most complete offering, where our team of job matching experts will utilize the system on your behalf to find suitable job opportunities and apply with your informed consent. Additionally, this plan includes the "ATS CV Optimization" benefits. As well as a Pre-interview document with hiring company information and preparation calls for each interview. The entire process will be thoroughly explained during the onboarding call, which is included with the service.
To ensure transparency, we will create an email account specifically for you, through which all applications will be sent and responses from hiring companies will be received. This allows for a seamless and centralized communication channel. Unlike monthly subscriptions, the objective of this service is to conclude once you have obtained a job offer (unless any of the following conditions that invalidate the guarantee occur). We are committed to assisting you until you have secured at least five job interviews from any company, or until six months have passed since the service began. In the event that the guarantee expires, which occurs six months after the commencement of the service, RoleHounds will discontinue providing the service, and the user will no longer be eligible for a refund.
It is crucial to emphasize that this guarantee is limited to formal job offers and does not extend beyond that scope. RoleHounds is not responsible if the hiring company or individual fails to fulfil the job offering. Additionally, the legality of the job does not fall under our responsibility. This guarantee remains valid unless any of the following conditions occur: 1. The user deliberately sabotages the hiring process. 2. The user contacts the hiring company/individual through a channel different to the shared email account or www.rolehounds.com. 3. The user fails to respond to the account manager responsible for securing the required job interviews for more than one consecutive week. 4. The user fails any of the obligations detailed in the section USER CONDUCT
By accessing, viewing, or using this site, you indicate that you understand and intend these Terms to be the legal equivalent of a signed, written contract and equally binding, and that you accept such Terms and agree to be legally bound by them. You represent and warrant that you are of sufficient legal age to use this site, and that you will be bound to any legal obligations you may incur because of using this site. Please note that RoleHounds reserves the right to change the Terms under which this site and its many offerings are extended to you. Your continued use of the RoleHounds site following such modifications will be conclusively deemed acceptance of any changes to these Terms and the Privacy Policy. If you do not agree with any of these Terms, including the Privacy Policy incorporated herein, please do not use RoleHounds.
Legal Capacity
This is a general audience website for adults. RoleHounds is not intended for children under 18 years of age. By using RoleHounds you warrant that you have legal capacity to enter into the agreement set out in these Terms (i.e., that you are of sufficient age and mental capacity and are otherwise entitled to be legally bound in contract).
Account
Each user of RoleHounds must create and use their own account. When you create an account on RoleHounds you agree that you are solely responsible for the accuracy of your User Content (as defined below). You further understand that RoleHounds may keep and use data in various ways as outlined in these Terms and the Privacy Policy. You understand and agree that RoleHounds may offer information that is of most interest to you. You acknowledge that you have no ownership rights in your account or an email account you might register with us. If you request that your information, be deleted, it will no longer be publicly available and to the extent permissible by law, we will take all reasonable steps to delete it. RoleHounds has no obligation to maintain any account you open and may delete it if you violate these Terms as determined in RoleHounds’ sole and absolute discretion. RoleHounds may review emails in any email account you establish with RoleHounds, in its sole discretion, and you have no reasonable expectation of privacy in same.
RoleHounds does not authorize shared accounts. Group rates or domain accounts are controlled by the member who created the account, and whose payment method has been charged (the “Account Owner”) based on discussion and contractual agreement with RoleHounds. The Account Owner may not invite or authorize other third parties to share in their subscription unless previously outlined in a contractual agreement with RoleHounds. Users joining in any attempted shared account will be required to create their own separate and independent profile in order to have a distinct and personalized experience with our products and services.
Payments
If you purchase any of our career services, RH will collect the total price of the package in accordance with the pricing terms on the website. Payment for RH services is due upfront and collected before our work begins. RH is not responsible for any fees charged to you by your bank in relation to our collection of payment. We may invoice you for your use of the Services through a third party payment service provider. The third party service provider’s terms of service shall govern and supersede this Agreement in case of conflict. You are free to cancel your plan at any time. We also reserve the right to terminate your access to the Service for any reason, including for violation of the Community Guidelines or other inappropriate use of the Service. Upon cancellation or termination, any outstanding usage fees will be charged immediately. You will not be refunded for the current pay period, but you will stop being charging after the current pay period has ended. Refunds requested within 14 days of purchase are eligible for a full refund if product has not been used.
The Information You Give Us Must Be Correct
To access RoleHounds or some of the resources it has to offer, you may be asked to provide registration details. It is a condition of use of RoleHounds that all the details you provide be correct, current, and complete. If we believe the details are not correct, current, or complete, we have the right to refuse you access to RoleHounds or any of its resources, and to terminate or suspend your account.
Your Use Of Materials; License
Your right to make use of the RoleHounds site and any materials appearing or incorporated by RoleHounds on the RoleHounds site, including data files, program files, software, codes and other materials that are made available to download from RoleHounds (collectively, “Material”), is subject to your compliance with these Terms. Modification or use of the Material or any other content on RoleHounds for any purpose not permitted by these Terms may be a violation of the Copyrights and/or Trademarks protected by law and these Terms and is prohibited.
User Conduct
Responsible Use Of Rolehounds
RoleHounds’ services may be used only by individuals seeking employment and/or career information. Individuals are not permitted to share accounts or utilize these services on behalf of others. You may only use RoleHounds and its contents for lawful purposes and in accordance with applicable law and you are prohibited from storing, distributing, or transmitting any unlawful material through RoleHounds. You may not collect or store personal information regarding other users. You recognize that storing, distributing, or transmitting unlawful material could expose you to criminal and/or civil liability. You agree that if a third party claims that material you have contributed to RoleHounds is unlawful, you will bear the burden of establishing that it is lawful. You understand and agree that all materials publicly posted or privately transmitted on or through RoleHounds are the sole responsibility of the sender, not RoleHounds, and that you are responsible for all material you upload, publicly post, or otherwise transmit to or through RoleHounds.
User Content
You are solely responsible for the information, opinions, messages, comments, photos, videos, graphics, sounds, and other content or material that you submit, upload, post or otherwise make available on or through the website and/or the services. You may not upload, post or otherwise make available on the website any material protected by copyright, trademark, or any other proprietary right without the express permission of the owner of such copyright, trademark or other proprietary right owned by a third party, and the burden of determining whether any material is protected by any such right is on you. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights, violation of contract, privacy or publicity rights or any other harm resulting from any content that you provide or make. You have full responsibility for all content you create and submit, including its legality, reliability, and appropriateness. Unless otherwise explicitly stated herein or in our Privacy Policy, you agree that any Client Content submitted, uploaded, posted, or otherwise made available by you in connection with your use of the Site and/or Services is provided on a non-proprietary and non-confidential basis.
We may use content that you have uploaded or provided through the RoleHounds site (excluding personal passwords or contact information), including resume information, career history, educational history, reviews, responses, profile entries, forum posts, questions, career materials, as well as any communications or other materials delivered by you to RoleHounds or that RoleHounds may create for you (“User Content”), for feedback to develop products, to make connections with potential employers, to personalize site views, to market products to you or identify or to feature popular members. Use of your personal information included in the content you have uploaded or provided through the RoleHounds site will be governed by the Privacy Policy and these Terms. By posting or uploading any User Content, you automatically and irrevocably:
•Retain ownership of your User Content, and • Grant to RoleHounds, and to any employer to which your User Content is provided, a royalty-free, perpetual, non-exclusive, unrestricted, worldwide license to any and all rights in the User Content including without limitation all copyright, together with all consents (if any) necessary to enable its reproduction, distribution, modification, publishing, and/or other exploitation by RoleHounds and/or by any person authorized by RoleHounds, by any means and in all media now known or hereafter devised, without payment or other reference to you or any other person, and to advertise and promote such exploitation, for the full period of all such rights (together with any extensions and renewals) and insofar as possible in perpetuity; • Waive all moral rights in the User Content which may be available to you in any part of the world and confirm that no such rights have been asserted; • Appoint RoleHounds as your agent with full power to enter into any document and/or do any act RoleHounds may consider appropriate to confirm the grant and assignment, consent and waiver set out above; • Warrant that you are the owner of the User Content and entitled to enter into these Terms and that the User Content does not infringe the proprietary or privacy rights of any third party; and • Confirm that no such User Content will be subject to any obligation, of confidence or otherwise, to you or any other person and that RoleHounds shall not be liable for any use or disclosure of such User Content.
Content Limitations
We require that you do not post, under any circumstance, resumes, cover letters, send emails, submit to, or publish through forums available on RoleHounds, or otherwise make available on the site, any content, or act in a way, which in our opinion: 1. Libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening, or offensive; 2. Disparages, criticizes, belittles, parodies, or otherwise portrays in a negative light any actor appearing in the content; 3. Seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details or otherwise; 4. Infringes any intellectual property or other right of any entity or person, including violating anyone’s copyrights or trademarks or their rights of publicity; 5. Violates any law or may be considered to violate any law; 6. You do not have the right to transmit under any contractual or other relationship (e.g., inside information, proprietary or confidential information received in the context of an employment or a non-disclosure agreement); 7. Advocates or promotes illegal activity; 8. Impersonates or misrepresents your connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content; 9. Solicits funds, advertisers or sponsors; 10. Includes programs which contain viruses, worms and/or ‘Trojan horses’ or any other computer code, files or programs designed to interrupt, overload, collapse, destroy or limit the functionality of any computer software or hardware or telecommunications; 11. Disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way which affects the ability of other people to engage in real time activities via RoleHounds; 12. Copies any other pages or images on RoleHounds except with appropriate authority; 13. Includes MP3 format files; 14. Amounts to a ‘pyramid’ or similar scheme; 15. Amounts to ‘data warehousing’ (i.e., using any web space made available to you as storage for large files or large amounts of data which are only linked from other sites). You must provide a reasonable amount of content to accompany such material in order that at least some of the traffic to your site comes directly via us; 16. Disobeys any policy or regulations established from time to time regarding use of RoleHounds or any networks connected to this site; or 17. Contains links to other sites that contain the kind of content, which falls within the descriptions set out at (a) to (p) above. In addition, you are prohibited from removing any sponsorship banners or other material inserted by RoleHounds anywhere on RoleHounds (e.g., on any web space made available for your use).
Without limitation, you agree not to send, create or reply to so called “mailbombs” (i.e., emailing copies of a single message to many users, or sending large or multiple files or messages to a single user with malicious intent) or engage in “spamming” (i.e., unsolicited emailing for business or other purposes) or undertake any other activity which may adversely affect the operation or enjoyment of RoleHounds by any other person. You may not reproduce, sell, resell or otherwise exploit any resource, or access to any resource, contained on RoleHounds.
Intellectual Property
RoleHounds and materials incorporated by RoleHounds on this site, including data files, program files, software, codes and other materials that are made available to download from RoleHounds (“Material”) belong to RoleHounds and are protected by copyrights, patents, trade secrets or other proprietary rights (“Copyrights”). Some of the trademarks, trade names, characters, logos or other images incorporated by RoleHounds on this site are also protected as registered or unregistered trademarks, trade names and/or service marks owned by RoleHounds or others (“Trademarks”). RoleHounds respects the intellectual property rights of others and asks users of RoleHounds to do the same. The use or misuse of the Copyrights or Trademarks, except as permitted herein, is prohibited and nothing stated or implied on RoleHounds confers on you any license or right to the Trademarks, Copyrights, moral rights, information or other intellectual property rights (whether or not registered) of RoleHounds or any third party. Except as provided herein, RoleHounds does not grant any express or implied rights to you.
Third-Party Links And Services
This website may contain links to third-party websites, advertisers, services, or other events or activities that are not owned or controlled by RH. RoleHounds does not endorse or assume any responsibility for any third-party sites, information, materials, products, or services. If you access a third-party website or use a third-party service, you do so at your own risk, and you understand that this Agreement and our Privacy Policy do not apply to your use of such third-party sites or services. You expressly relieve RoleHounds from any and all liability arising from your use of any third-party website, service, or content. Additionally, your dealings with or participation in promotions of advertisers found on this website, including payment and delivery of goods, and any other terms (such as warranties) are solely between you and such third parties. You agree that RoleHounds shall not be responsible for any loss or damage of any sort relating to your dealings with such third parties. Some of the third party links and services listed on the RoleHounds website are considered affiliate partners. RoleHounds receives a commission for sending referrals to affiliate partners. Please review each and every website on your own before making any purchasing decisions.
Security
Username And Passwords
Any usernames and passwords used for RoleHounds are for individual use only. You shall be responsible for the security of your username and password (if any). RoleHounds shall be entitled to monitor your username and password and, at its discretion, require you to change it. If you use a username and password that RoleHounds considers insecure, RoleHounds will be entitled to require this to be changed and/or terminate your account.
Violation Of Security Systems
You are prohibited from using any services or facilities provided in connection with RoleHounds to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g. password guessing programs, cracking tools or network probing tools) is strictly prohibited. If you become involved in any violation of system security, RoleHounds reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents.
Reservation Of Rights
RoleHounds reserves the right to modify or discontinue, temporarily or permanently, all or any part of RoleHounds site and/or any software, facilities and services on RoleHounds site, with or without notice, and/or to establish general guidelines and limitations on their use.
Limitation Of Liability
RoleHounds is a service that helps people find suitable jobs. However, RoleHounds is not involved in the actual hiring process and has no control over hiring decisions. Further, RoleHounds has no control over the content submitted by clients including, but not limited to, resumes, and personal information. RoleHounds has no control over the quality, safety, or legality of jobs applied to or resumes submitted on behalf of clients and makes no representations about any jobs, resumes, or content. You acknowledge and agree that you are solely responsible for the accuracy, form, and substance of any of your client generated content. You further acknowledge that RoleHounds shall not be responsible for your career decisions. ROLEHOUNDS SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM ANY INFORMATION OR ADVICE GIVEN TO YOU BY ANY EMPLOYEES, AGENTS, OFFICERS, OWNERS, DIRECTORS, SHAREHOLDERS, OR AFFILIATES OF FIND MY PROFESSION. ROLEHOUNDSSHALL NOT BE LIABLE FOR ANY DAMAGES RESULTING FROM YOUR USE OF ANY MATERIALS GENERATED BY FIND MY PROFESSION. IN NO EVENT SHALL ROLEHOUNDS BE LIABLE TO YOU FOR ANY INDIRECT, EXTRAORDINARY, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) HOWEVER ARISING, EVEN IF ROLEHOUNDS KNOWS THERE IS A POSSIBILITY OF SUCH DAMAGE. FIND MY PROFESSION’S MAXIMUM TOTAL, AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SITE AND ANY MATERIALS OR SERVICES PROVIDED THEREIN, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE), WILL IN NO EVENT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO FIND MY PROFESSION.
Disclaimer Of Warranties
YOUR USE OF THIS WEBSITE AND/OR OUR SERVICES IS AT YOUR OWN RISK. ROLEHOUNDS DOES NOT GUARANTEE ANY RESULTS THROUGH YOUR USE OF THIS SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM FIND MY PROFESSION, ITS SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR AFFILIATES, OR THROUGH THE PLATFORM OR COLLECTIVE CONTENT WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. ROLEHOUNDS MAKES NO EXPRESS, IMPLIED OR STATUTORY REPRESENTATIONS, WARRANTIES, OR GUARANTEES IN CONNECTION WITH THE SITE, THE SERVICES, OR ANY MATERIALS, RELATING TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED ON THE SITE, INCLUDING WITHOUT LIMITATION THE MATERIALS, ANY CLIENT CONTENT AND ANY THIRD PARTY CONTENT. UNLESS OTHERWISE EXPLICITLY STATED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND OUR SERVICES, AND ANY INFORMATION CONTAINED OR PRESENTED ON THE SITE IS PROVIDED TO YOU ON AN “AS IS,” “AS AVAILABLE” AND “WHERE-IS” BASIS WITHOUT WARRANTY OF IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. ROLEHOUNDS DOES NOT PROVIDE ANY WARRANTIES AGAINST VIRUSES, SPYWARE OR MALWARE THAT MAY BE INSTALLED ON YOUR COMPUTER. ROLEHOUNDS DOES NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY THIRD-PARTY SERVICES, OFFERS OR PRODUCTS.
Dispute Resolution
In the event of any dispute or claim arising out of or relating to these Terms and Conditions, the parties agree to first attempt to resolve the matter amicably through good-faith negotiations. Either party may initiate the negotiation process by providing written notice to the other party, clearly stating the nature of the dispute and the desired resolution.
If the dispute remains unresolved after a reasonable period of negotiation, the parties agree to submit the matter to mediation. The mediation shall be conducted in accordance with the rules and procedures of a mutually agreed-upon mediation service or mediator. The parties shall participate in the mediation in good faith and make reasonable efforts to reach a mutually acceptable resolution.
If negotiation and mediation fail to resolve the dispute, the parties agree that any legal action or proceeding arising out of or relating to these Terms and Conditions shall be governed by and construed in accordance with the laws of CDMX (Mexico City), without regard to its conflict of laws principles.
How To Contact Us
Please forward any comments or complaints about RoleHounds to maddy@rolehounds.com Please forward any questions regarding privacy and other legal matters to or write to maddy@rolehounds.com